1. Warranty Coverage

We offer a 1-year limited warranty on all products sold through our website. This warranty covers defects in materials and workmanship under normal use and maintenance conditions. If a product fails due to a manufacturing defect within the warranty period, we will replace it or offer a refund, at our discretion.

Please Note: The warranty does not cover damage caused by misuse, accidents, improper installation, neglect, or modifications made to the product.

2. What is Covered

  • Defects in materials or workmanship.
  • Malfunctions or failures that occur under normal usage conditions.
  • Product parts that are defective or do not function as expected when used properly.

3. What is Not Covered

  • Damages caused by accidents, misuse, or improper care.
  • Products that have been altered or modified in any way.
  • Normal wear and tear, including but not limited to scratches, discoloration, and surface damage.
  • Damage caused by exposure to harsh chemicals, improper storage, or excessive environmental conditions (e.g., extreme temperatures, humidity, etc.).
  • Consumable items, such as filters, batteries, or any items subject to regular wear and tear.

4. How to Request a Warranty Claim

If you believe your product is defective and qualifies for a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at support@ulvran.xyz or use our online contact form with the following information:
    • Order number and proof of purchase.
    • A detailed description of the defect or issue.
    • Photos or videos of the defective product (if applicable).
  2. Assessment: Once we receive your claim, our team will review your case and determine if the product qualifies for a warranty replacement or refund.
  3. Return of Defective Product: If needed, we will provide you with instructions on how to return the defective item. Please note: Customers are responsible for return shipping costs unless otherwise specified.
  4. Replacement or Refund: After we verify that the product qualifies for warranty coverage, we will either send a replacement product or issue a refund, depending on the original transaction and the availability of stock.

5. Warranty Exclusions

This warranty is void if the product is:

  • Used for purposes other than those for which it was intended.
  • Damaged by natural disasters, fire, flooding, or other external causes.
  • Not used in accordance with the manufacturer’s instructions.

6. Limitation of Liability

Our liability is limited to the replacement or refund of the defective product. Ulvran.xyz is not liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product, including but not limited to loss of profits, damage to property, or any other commercial or personal damages.

7. International Warranty Claims

For international customers, the warranty coverage remains the same, but please note that shipping fees for returns and replacements may vary depending on your location. Additionally, any import duties or taxes are the responsibility of the customer.

8. Contact Us

If you have any questions about our warranty policy or need assistance with a claim, please don’t hesitate to get in touch with us: